AccessHealth Horry is assisting Clients with coordinating care and attempting to locate appropriate medical and behavioral health services but is is not itself providing or furnishing any other medical services. The actual physicians, practices, governmental, or other support organizations with which AccessHealth Horry coordinates your care are not employees or agents of us; we are not responsible for their acts or omissions.
Clients enrolled into our program(s) are expected to:
- Be responsible for providing accurate information about your health, including past illnesses, hospital stays and the use of medicine.
- Be responsible for asking questions when you do not understand information or instructions.
- Immediately contact AccessHealth Horry if you become covered by Medicare, Medicaid, or private insurance.
- Immediately contact both AccessHealth Horry and Welvista Pharmacy with any phone number or address changes.
- Take medications as prescribed by your physician. It is the patient's responsibility to visit the primary care physician that he/she has been aligned with and keep up with necessary refills through Welvista Pharmacy.
- Promptly supply any information requested by the program, within the time frame requested. Providing false information to gain services will be grounds for disenrollment from our programs.
Clients further agree to:
- Keep each appointment. To cancel an appointment, you must notify the provider's office at least 24 hours in advance or your appointment may be marked as a "No Show." Three (3) "No Shows" may result in disenrollment from our programs.
- Promptly come to appointments. Call the provider if you anticipate you may be late. Provider's may need to reschedule your appointment so that other patients who arrived on time can be seen.
- Present your HOP identification care and photo ID at each provider visit (if you are enrolled in the HOP program.)
- Limit your emergency room visits to TRUE emergencies. For most problems, such as a sore throat, allergies, etc., you can get faster and less expensive treatment through your primary care physician. AccessHealth Horry and HOP participants who repeatedly go to the emergency room without a genuine emergency may be disenrolled from our programs. HOP participants should no longer be using the ER for medication refills since you have been aligned with a primary care physician at a reduced rate.
- Share the responsibility of maintaining your health by living a healthy lifestyle and cooperating with participating providers.
- You are responsible for the consequences of refusing treatment or failing to follow the instructions of your primary care physician or hospitalist.
Client Code of Conduct:
- Clients are responsible for being considerate and respectful of the needs and the property of others.
- Aggressive behavior will NOT be tolerated. Examples of aggressive behavior include:
- Physical assault
- Verbal harassment
- Abusive or foul language
- Throwing objects